How to Join a Tenant
Complete guide to joining a tenant on The FitCorp platform using an invitation link or QR code.
Two Ways to Join a Tenant
Choose the method that works best for you:
Method 1: Invitation Link
Click a link sent via email (6 steps)
Method 2: Scan QR Code
Scan a QR code in the app (8 steps)
Join with Invitation Link
Before You Start
Make sure you have the following ready:
- An email with invitation link
- Your email address
- A smartphone or computer
Receive Your Invitation Email
- •Coach or team admin sends you an email
- •Subject: "Your invitation to [Tenant Name] on The FitCorp"
- •Email contains an invitation link
- •Save or bookmark the email
Expected result: You have the invitation email with the link ready.
Open the Invitation Email
- •Check inbox for invitation email
- •If not found, check spam/junk folder
- •Open email from The FitCorp
- •Look for invitation link or "Accept Invitation" button
Expected result: You've found and opened the invitation email.
Click the Invitation Link
- •Locate the invitation link in email
- •It may say "Accept Invitation"
- •Click the link
- •You'll be taken to The FitCorp app or website
Important: Links may expire. If expired, ask admin for a new one. Click as soon as possible.
Expected result: You're taken to The FitCorp platform.
See "Accept Invite" Screen
- •After clicking, see "Accept Invite" screen
- •System automatically accepts if link is valid
- •Shows: "Accept Invite" title, purple checkmark icon, organization info
Expected result: The invitation link is valid and you see the accept screen.
Click "Go Home" Button
- •On "Organization Added" screen, locate "Go Home" button
- •Click "Go Home"
- •Taken to app's home
Expected result: You're taken to the app home/dashboard.
Join Your First Challenge
- •Look for "Challenges" section
- •Find a challenge to join
- •Tap "Join Challenge"
- •Confirm
Expected result: You've successfully joined a challenge and can start tracking.
Join with QR Code
Before You Start
Make sure you have the following ready:
- FitCorp app installed on your smartphone
- QR code from your coach or admin
- Smartphone camera
Receive Your QR Code
- •Coach/admin provides QR code via email
Expected result: You have the QR code ready to scan.
Look for "Scan QR Code" Option
- •On Settings screen, look for "Scan QR Code" button
- •Or look for camera icon or "Scan" option
- •Tap "Scan QR Code"
Expected result: You're taken to the QR code scanner screen.
Allow Camera Permission
- •App asks for camera permission
- •Tap "Allow"
- •Required to scan
Important: Camera permission is required. You can change it in phone settings. It is only used for scanning.
Expected result: Camera permission is granted.
Point Camera at QR Code
- •Hold smartphone up to QR code
- •Position in center of frame
- •Make sure clearly visible
- •Camera auto-detects and scans
Important: Keep steady, good light, don't move quickly. Scan is automatic.
Expected result: The QR code is scanned successfully.
QR Code Validated
- •App validates QR code
- •Confirmation message shown
- •System recognizes you're joining
Expected result: The QR code is validated and accepted.
See "Organization Added" Screen
- •Purple checkmark icon
- •"Organization Added" title
- •Message about managing tenants
- •Current organization card
- •"Done" button (purple)
Expected result: You've successfully joined the organization/tenant.
Join Your First Challenge
- •Look for "Challenges" section
- •Find a challenge to join
- •Tap "Join Challenge"
- •Confirm
Expected result: Successfully joined a challenge.
What You Can Do After Joining
Track Fitness Challenges
Log workouts, track progress, and compete with teammates.
View Leaderboards
Rank against teammates, view team statistics, and track performance.
Earn Badges and Achievements
Unlock badges, celebrate milestones, and share with your team.
Connect with Your Team
See teammate profiles, view progress, communicate and motivate.
Troubleshooting
Invitation link is expired
- Ask admin for a new link
- Check email for a newer invitation
- Click immediately when received
- Contact support
- Links expire for security
QR code won't scan
- Ensure QR code is clearly visible
- Check lighting conditions
- Hold phone steady
- Move closer or farther away
- Try again or ask for a new code
Camera permission denied
- Go to phone settings
- Find FitCorp app
- Enable camera permission
- Go back and retry
- Restart app if needed
QR code is invalid or expired
- Ask admin for a new code
- Verify you have the correct code
- Check if the code has expired
- Try again
- Contact support
Can't find invitation email
- Check spam/junk folder
- Ask admin to resend
- Verify the correct email address was used
- Wait a few minutes
- Contact support
Organization not showing
- Refresh app
- Log out and back in
- Check acceptance status
- Ask admin to verify
- Contact support
Security Best Practices
- 1Use a strong password
- 2Don't share your password
- 3Keep your email secure
- 4Don't forward the invitation email
- 5Don't share the QR code
- 6Log out on shared devices
- 7Enable notifications
- 8Update the app regularly
- 9Report suspicious activity
Quick Reference
| Method | Steps | Time | Final Button |
|---|---|---|---|
| Invitation Link | 6 | ~5-7 min | Go Home |
| QR Code | 8 | ~5-7 min | Done |
Pro Tips
For Invitation Link:
- 1Check email immediately - Look for the invitation as soon as your admin tells you it was sent
- 2Click link right away - Invitation links can expire, so click them as soon as you receive the email
For QR Code:
- 1Good lighting - Make sure the QR code is well-lit for the best scanning experience
- 2Steady hand - Hold your phone steady while scanning to help the camera focus
- 3Clear view - Ensure the QR code is fully visible and not obstructed
- 4Close distance - Hold your phone about 6-12 inches away from the QR code
For Both Methods:
- 1Join challenges right away - Join challenges as soon as you're added to a tenant to maximize your tracking time
- 2Enable notifications - Turn on notifications to stay updated on challenges and team activity
- 3Connect with team - Explore teammate profiles and start engaging with your team
- 4Ask questions - Don't hesitate to reach out to your coach or admin if you need help
Need More Help?
If you encounter any issues not covered in this guide:
- •FAQ Section: Check the app's help center
- •Video Tutorials: Visit our YouTube channel
- •Contact Support: Reach out to our support team at support@thefitcorp.com
Welcome to Your Tenant!
You're now ready to join your tenant workspace using either an invitation link or QR code. Choose the method that works best for you and start tracking fitness challenges with your team!